OPENAI · 2026-11-11 00:37 UTC

Gilbert + Tobin rethinks the business of law with AI

Gilbert + Tobin, an Australian corporate law firm, says its AI adoption aims to deliver better client services, make the firm a better place to work, and establish it as a market leader. The firm reports 87% active usage among enabled ChatGPT users, more than twice its usual rate for other tools, and says its value lies in freeing people for client meetings, coaching and mentoring rather than cutting staff. CEO Sam Nickless says the firm began with experimentation under a no-confidential-data rule, moved to ChatGPT Enterprise with Australian data residency and access controls, and built a…

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