OPENAI · 2026-11-11 05:45 UTC

Singapore Airlines elevates travel \u0026 work with OpenAI technology

Singapore Airlines uses the OpenAI API for customer-facing experiences and OpenAI models inside Jarvis, its internal AI platform for employees, plus OpenAI models in software development workflows. Its Kris chatbot moved from a dialog-flow system to an LLM-powered conversational experience, which the airline says doubled customer satisfaction. AI call summarization for customer service representatives reduced average handling time by about 10%, and Flight Recommender usage grew nearly 3x over the past year.

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